Vietnamese reference translation available. Tiếng Việt

Collection notice

Balavi is operated by ANNA DAO PTY LTD · ABN 18 702 398 285. Contact and privacy requests: hang.dao.bbb@gmail.com. Registered address (ASIC record supplied by the founder): 52 Cabramatta Rd E, Cabramatta NSW 2166, Australia.

Your email is needed for sign-in. LeadConnector / GoHighLevel (HighLevel Inc., US) receives your email and transactional sign-in code for delivery. No health data is sent to GHL. Provider email records may persist until deletion is requested; a fixed retention period has not been verified.

Railway hosts account and supplement records in Singapore, with possible overseas support access. Separate adult consent is required for records that may reveal health information. Without it you can browse public information but cannot store personal health records.

Optional label scanning uses Amazon Web Services (AWS) Bedrock through the Sydney endpoint. The Australian inference profile processes label images in Sydney or Melbourne, Australia; it never falls back to a global or US profile. Only resized label pixels with EXIF metadata removed are sent, without profile, email or account identifiers. Remove names and identifiers from the image yourself. Anthropic supplies the model but does not receive your images or outputs through Bedrock. The direct Anthropic API is not used in this deployment.

Separate consent is required for AWS Bedrock scanning. Outputs are beta: verify every field before saving. AWS states that model providers cannot access prompts or completions. Customer-configured invocation logging is off in this account/region as checked on 15 October 2026. AWS may retain/review flagged images for abuse/CSAM investigation and legal obligations; we do not promise unconditional zero retention. No training use is authorised. Manual entry remains available without scan consent.

Australian AI inference does not mean all application data stays in Australia: Railway account records, stored images and encrypted backups remain in Singapore; email delivery uses GHL in the US. AWS support/operational metadata and legal handling may involve other countries.

Settings provides export, correction, withdrawal and deletion of active records. Backups and third-party logs may retain earlier information; see /privacy. For provider deletion or privacy complaints contact the email above. Consent does not waive APP 8 obligations. Vietnam test: accounts with billing country VN receive free Premium through 31 December 2026 (Vietnam time). VND checkout is disabled; no card is required and no charge or renewal occurs when the beta ends. Paid web Premium remains available in AUD and USD, with a 7-day trial for eligible accounts. The iOS app has no purchases.

Current scanning availability

AWS Bedrock scanning is available as beta with mandatory verification. Direct Anthropic scanning is disabled. Daily user/global cost limits may temporarily stop scanning; manual entry stays available.

Vietnam privacy framework: Law 91/2025/QH15 and Decree 356/2025/NĐ-CP apply from 1 January 2026. Decree 13/2023/NĐ-CP is repealed by Article 42 of Decree 356. We provide separate consent, withdrawal, correction, export and deletion controls. Cross-border processing and provider retention are described above. Internal impact-assessment preparation is not a claim that a dossier has been filed or accepted. Contact our privacy contact above to exercise your rights.