Vietnamese reference translation available. Tiếng Việt

AI scanning is available in beta through AWS Bedrock in Australia. Separate scan consent and human verification are required.

Terms of use

Operator: Balavi is operated by ANNA DAO PTY LTD · ABN 18 702 398 285 · ACN 702 398 285. Updated 15 October 2026.

Balavi is a supplement-label organiser for adults aged 18 or over. Email sign-in uses a one-time code. Premium subscriptions are optional; the organizer catalogue remains SAMPLE and is not a purchase offer. The beta AI label-scanning feature uses AWS Bedrock in Australia when enabled, subject to separate versioned scan consent and usage limits. Its current availability is shown above. Human verification of every extraction is required. Manual entry and safety features remain available.

You remain responsible for checking label transcriptions and recording your own directions accurately. The service does not prescribe supplements, diagnose conditions, recommend doses or establish that a product is safe for you. Conservative mode presents records and calculations with limitations. Ask a qualified clinician or pharmacist about treatment decisions.

Do not upload another person's information, prescriptions with identifying details, medical records or photographs of people. Do not attempt unauthorised access. Availability and browser reminders are not guaranteed; never rely on them for urgent or critical treatment. You can export and delete your active records through account controls.

Australian Consumer Law rights that cannot lawfully be excluded remain unaffected. These terms do not exclude those rights. No commercial partner or medical endorsement is claimed. Contact and privacy requests use the company email and address below.

Contact and support

ANNA DAO PTY LTD · ABN 18 702 398 285. Contact and privacy requests: hang.dao.bbb@gmail.com. Registered address (ASIC record supplied by the founder): 52 Cabramatta Rd E, Cabramatta NSW 2166, Australia. See /support.

Premium subscriptions

Balavi is operated by ANNA DAO PTY LTD. ANNA DAO PTY LTD is the merchant for Premium subscriptions. Stripe processes payments through its hosted Checkout and customer portal; we do not collect card details. Checkout availability is shown in the app.

Prices by chosen billing country: Australia AUD 6.99/month or AUD 59/year; other paid markets USD 4.99/month or USD 39/year. Prices include applicable tax; your card issuer may apply currency conversion or other fees. Confirm currency and total in Checkout before subscribing.

For AUD/USD paid plans only, eligible accounts receive one 7-day free trial, with a payment method required. Unless cancelled before the trial ends, the selected monthly or annual price is charged automatically and renews at that interval. Cancel through Manage subscription before renewal; cancellation takes effect at the end of the current period. No payment is made merely by opening Checkout. Refund requests can be sent to the support contact above; non-excludable consumer rights remain unaffected.

Manual entry, safety findings, duplicate warnings and organisation of confirmed directions remain free. Disabling new checkout does not cancel existing subscriptions or remove their management and cancellation access.

Vietnam test: accounts with billing country VN receive free Premium through 31 December 2026 (Vietnam time). VND checkout is disabled; no card is required and no charge or renewal occurs when the beta ends. Paid web Premium remains available in AUD and USD, with a 7-day trial for eligible accounts. The iOS app has no purchases.

Cancellation, refunds and complaints

Cancel in the web customer portal before renewal. Cancellation ends renewal and keeps access until the current paid or trial period ends; it does not automatically refund a completed period. No blanket no-refund rule applies.

If the service fails to meet applicable consumer guarantees, contact hang.dao.bbb@gmail.com with your account email, transaction reference and a brief description; do not send health data or card numbers. We investigate and offer the remedy required by law, including correction, repeat supply, price reduction, cancellation or refund for service failure as applicable. A major failure may entitle you to cancel and obtain a refund and compensation for reasonably foreseeable loss. Australian Consumer Law guarantees cannot be excluded. Vietnamese mandatory consumer rights also remain unaffected.

We acknowledge complaints and negotiation requests within 3 business days and provide a substantive response within 10 business days, or sooner where law requires. If more investigation is needed we give reasons and an update date; this does not extend a statutory deadline. We start negotiation within 7 business days of a request where Vietnamese law applies. Approved refunds go to the original payment method; payment-provider processing times vary. No fee is charged for making a complaint.

If unresolved, request review by Anna Dao at the same address, or use the competent consumer authority, mediation, arbitration where legally agreed, or a court. You do not waive those rights. Vietnamese references: Law 19/2023/QH15, Articles 37–38 (distance transactions), 41–42 (continuous services) and 56–57 (negotiation), effective 1 July 2024. No unilateral term or translation priority overrides mandatory consumer law.